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Hello and welcome to Frimley Health. We want you to be as comfortable and cared for as possible for however long you are with us, whether you are having an operation, attending a clinic or visiting a friend.

We understand that coming to hospital can be a daunting prospect at the best of times and we will help to make your visit easier wherever we can. For example, we can help with translation services, or let you know about wheelchair access.

Just knowing what to bring with you if you are coming in for an operation, and how to prepare for an overnight stay are all things which visitors to our hospitals worry about. We hope this information will help.

We have facilities for visitors across our hospitals including cafes, restaurants and shops. Details of what is at each of our hospitals can be found on this page.

If you have any questions about your visit we hope you will find the answers here, and if you can’t, please do get in touch with us and we will help.

Looking after you

Here at Frimley Health, we take keeping you safe very seriously, by making sure our hospitals are as clean and infection-free as possible.

As you know, germs can spread easily so we need your help to ensure we keep our hospitals clean and safe for everyone. You can help us to look after you during your visit.

Get in touch

If you have any questions at all about your visit to us or would like to talk to a member of staff before you come to any of our hospitals, please do get in touch. You will find all of the useful numbers here.

We want to look after you and your family and provide a great service so we would love to hear your feedback about how we are doing, and how you were treated.

If you can’t find the information you are looking for in this section, it might be included in the Your hospitals section or under the particular service you are visiting, in the Our services section.

Site maps for each of our three main hospitals can be found on the inpatients guide of the Your visit section 

 

New parking concessions to affect frequent attendees and blue badge holders - 27 November, 2017

Over recent months Frimley Health NHS Foundation Trust has been reviewing public car parking concessions across all three of our hospital sites. The trust is now in a position to implement some changes that include the introduction of discounted weekly and monthly tickets and the discontinuation of automatic parking concessions for blue badge holders.

The three hospitals at Wexham Park, Heatherwood and Frimley Park came together under one trust in October 2014. Since then, tariffs for staff and for the public have been standardised across the three sites.

The latest review, which will come into effect on 27 November 2017, will see no further increase in the tariff. But a standard simplified set of concessions for all public users will be introduced.

One significant concession is the introduction of 7-day and 30-day tickets costing £15 and £50 respectively across all of our sites. We believe this will make a considerable saving for people who need to attend for frequent treatment or those visiting loved ones who are experiencing a lengthy stay. Both tickets will be transferable across our hospital sites.

Another important aspect of the review is the discontinuation of automatic free parking for blue badge holders. This was a very difficult decision for the trust’s board of directors, but it was taken on the principle that charges should be based on affordability for all patients, including blue badge holders. A number of other hospital trusts have also taken this decision.

Any patients, including blue badge holders, who are entitled to free parking through low income or benefits will still be able to reclaim the cost of parking, and the process for doing this will be made clear. Providing the best possible access for blue badge drivers will be our priority.

Over the past three years the trust has spent millions of pounds improving parking facilities, including access for disabled drivers. As we only receive funding for the clinical services we provide, it is important that the running costs of our car parks do not encroach upon patient services.

The trust has been discussing the plans with a number of patient groups, including disabled patient user groups and local HealthWatch. We know the changes will not be welcomed by all, but we do feel that on balance the new system will be fairer and the introduction of the discounted ticket for frequent attendees will be a helpful concession.

Welcome to Frimley Park Hospital – part of Frimley Health NHS Foundation Trust. Here at Frimley we have developed visiting times for our wards and departments to avoid traffic and to make parking easier for you.

Our visiting times at Frimley Park Hospital are:

Monday to Friday 4.00pm – 9.00pm

Saturday and Sunday 2.30pm – 8pm

However, some of our wards have slightly different hours because of the type of service they provide – see the table below.

We also have a café, restaurant and shop to help make your visit more comfortable. Pinetrees restaurant on the first floor is open seven days a week serving hot and cold food, and our cafe in main reception is also open seven days a week, providing hot and cold snacks and drinks. There is also a sandwich shop, a newsagent and a cash machine.

When the café and shop is closed, there are vending machines throughout the hospital offering access to drinks and snacks 24 hours a day. 

Visiting hours
Department Visiting hours
Neonatal unit 24-hour visiting for parents, grandparents and siblings
No visitors during quiet time between 1-3pm
Labour ward Open visiting for partner or birth partner only 
Maternity ward Open visiting for partner or birth partner
9am – 12pm or 3pm - 9pm for siblings of the baby
4pm – 8pm – family and friends
Children and teenage unit Open visiting up to 8pm, parents only after 8pm
Intensive care Open visiting with the exception of 1pm – 3pm
Ward G2 2.30pm – 5pm
6pm – 8.30pm
Ward G3 Monday – Friday 4.30pm – 8.30pm
Saturday – Sunday 2.30pm – 8.30pm 
Ward F6 Monday – Friday 5pm – 6.30pm and 7.30pm – 8.30pm
Saturday and Sunday 2.30pm – 6.30pm and 7.30pm – 8.30pm

Welcome to Heatherwood Hospital – part of Frimley Health NHS Foundation Trust. Here at Heatherwood you are welcome to visit your friends or relatives at any time. If you want to visit between 9am and 9pm you can just turn up.

If you would like to visit someone before 9am or after 9pm, we may be able to arrange that for you - we just ask you to speak to the nurse in charge of the ward you are planning to visit beforehand.

To help make your visit more comfortable, there is a café available at Heatherwood, however it is not open at the weekends. We provide vending machines selling snacks and hot and cold drinks as well and there is a cash machine at the front of the hospital.

We understand that having someone in hospital is an anxious time for family and friends and that everyone wants to come and see the person as soon as they can.

We also want to make sure the person in hospital is well cared for and looked after, so our staff need space to make sure that happens which is where we need your help.

We ask that, if possible, no more than two people visit at a time and that children visiting the hospital are always looked after by another adult. Thank you for helping us to improve our care in this way.

Welcome to Wexham Park Hospital – part of Frimley Health NHS Foundation Trust. Here at Wexham Park you are welcome to visit your friends or relatives at any time. If you want to visit between 9am and 9pm you can just turn up.

If you would like to visit someone before 9am or after 9pm, we may be able to arrange that for you - we just ask you to speak to the nurse in charge of the ward you are planning to visit beforehand.

To help make your visit more comfortable, there are four cafés, a restaurant and a newsagent service available at Wexham Park, catering for all your food and drink needs during your time with us. We also have vending machines catering for you 24 hours a day. There is also a cash machine in main reception.

We understand that having someone in hospital is an anxious time for family and friends and that everyone wants to come and see the person as soon as they can.

We also want to make sure the person in hospital is well cared for and looked after, so our staff need space to make sure that happens, which is where we need your help.

We ask that, if possible, no more than two people visit at a time and that children visiting the hospital are always looked after by another adult. Thank you for helping us to improve our care in this way.

Visiting intensive care
Because the patients in our intensive care (ITU) ward are so poorly and need special attention, visiting hours here are slightly different to the rest of the hospital.

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