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Your Information

To request a copy of your Medical Records:

Access to Health Records Team (Frimley Park): 01276 52 2427

Email: request.medicalrecords@fhft.nhs.uk

Access to Health Records Team (Heatherwood and Wexham Park): 01753 63 4472

Email: request.wexhamrecords@fhft.nhs.uk

 

To update your contact details:

Data Quality Team (Frimley Park): 01276 52 2403

Data Quality Team (Heatherwood and Wexham Park): Switchboard 01753 633000

 

Information Governance

Information Governance Team: 01276 52 6607

Email: information.governance@fhft.nhs.uk 

 

Why do we collect information about you?

The NHS aims to provide you with the highest quality of health care. To do this we must keep records about you, your health and the care we have provided, or plan to provide to you.

Health records are held on paper and electronically and we have a legal duty to keep these confidential, accurate and secure at all times in line with Data Protection Laws.

Our staff are trained to handle your information correctly and protect your privacy. We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never collected for direct marketing purposes, and is not sold on to any other third parties. Your information may be processed overseas.

Information is held for specified periods of time as set out in the Records Management Code of Practice for Health and Social Care.

The following information aims to explain:

What information we hold

Why it is required

How it is used

Who it is shared with


What records do we hold?
If you are a patient, we hold records about you which may include:

How your records are used

The legal basis for the processing of data for these purposes is that the NHS is an official authority with a public duty to care for its patients, as guided by the Department of Health and Data Protection law says it is appropriate to do so for health and social care treatment of patients, and the management of health or social care systems and services.

If we need to use your personal information for any reason beyond those stated above, we will discuss this with you. You have the right to ask us not to use your information in this way. However, there are exceptions to this which are listed below.

  • the public interest is thought to be of greater importance for example:

  • if a serious crime has been committed

  • if there are risks to the public or our staff

  • to protect vulnerable children or adults.

  • we have a legal duty, for example registering births, reporting some infectious diseases, wounding by firearms and court orders

  • we need to use the information for medical research. We have to ask permission from the Confidentiality Advisory Group (appointed by the NHS Health Research Authority)

The people who care for you use your records to:

Your rights

Our obligations
We have a duty to: